Frequently Asked Questions (FAQs)

Welcome to the BreakUPcase FAQs page! Here, we've compiled answers to some of the most common questions our customers have. If you don't find the information you're looking for, feel free to reach out to our customer service team for further assistance.

Need Help?

Thank you for your interest in BreakUPcase! Whether you have a question about our products, an order, or just want to say hello, we're here to help. You can reach us through any of the following FAQs

Frequently Asked Questions (FAQs) - BreakUPcase.com

BreakUPcase.com is an online store specializing in high-quality smartphone cases. We offer a variety of designs to protect and personalize your smartphone.
You can reach us via email at info@breakupcase.com. Visit our Contact Us page for more information.
To place an order, simply browse our website, select the item(s) you wish to purchase, and proceed to checkout.

Processing Time

  • Order Processing: All orders are processed within 1-3 business days. You will receive a notification once your order has been shipped.

Shipping to the United States

  • Delivery Time: 5-7 business days
  • Shipping Cost: $5.99
  • Carrier: USPS (United States Postal Service)

International Shipping

  • Delivery Time: 14-21 business days
  • Shipping Cost: $14.99
  • Carrier: USPS (United States Postal Service)
  • Important Note: For international orders, the buyer is responsible for any applicable customs duties, taxes, or fees imposed by the destination country.

At BreakUPcase, we strive to provide high-quality products and exceptional customer service. Please read our return and refund policy carefully to understand your rights and responsibilities when making a purchase from us:

  1. Return and Refund Eligibility:

    • Returns, refunds, or exchanges are approved in the following circumstances: a. If the item received by the customer is incorrect, damaged, or missing due to an error on our part, such as receiving a product that does not match the order placed or if the item is damaged or lost during shipping.
    • Time frame for return is 30 days of receiving your order.
    • The item must be in its original packaging.
    • Proof of purchase is required.
    • Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund or exchange.
    • Returns due to dissatisfaction with the product will be evaluated on a case-by-case basis. We reserve the right to refuse returns for reasons such as change of mind, dislike of the product, or ordering the wrong item.
    • Returns, refunds, or exchanges are not accepted if the error or issue arises from the customer's side.
  2. Non-Acceptance of Returns and Refunds:

    • Returns, refunds, or exchanges cannot be accepted based on customer dissatisfaction with the received item. We provide detailed descriptions and information about our products on our website, and purchasing from us implies that you have read and understood our terms and conditions.
  3. Process for Returns and Refunds:

    • If you believe there is an error with your order or if you receive a damaged or incorrect item, please contact our customer support team at info@breakupcase.com
    • To facilitate the return process, please provide your order number, a description of the issue, and clear photos showing the problem with the item.
    • Our team will review your case and determine the appropriate course of action, which may include issuing a refund, providing a replacement item, or offering store credit.
  4. Customer Responsibility:

    • It is the customer's responsibility to ensure that all information provided during the ordering process, including shipping address and product specifications, is accurate and complete.
    • Customers are also responsible for carefully reading and understanding our product descriptions, terms of service, and return policy before making a purchase.
  5. Final Discretion:

    • BreakUPcase reserves the right to make the final decision regarding returns, refunds, or exchanges, based on the specific circumstances of each case.
Our cases are made of Hardcase TPU (Thermoplastic Polyurethane), known for its durability and flexibility.
No, our cases are not compatible with wireless charging.
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
Unable to find satisfactory answers ? Contact Support